Introduction

This Privacy Policy describes how Suman Laboratories and its affiliates (collectively referred to as “Suman,” “we,” “our,” or “us”) collect, use, share, protect, and otherwise process your personal information through our website [sumanlaboratory.com] (hereinafter referred to as the “Platform”). You may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.  By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable service/product terms and conditions. You further agree to be governed by the laws of India, including those relating to data protection and privacy. If you do not agree, please do not use or access our Platform.

1. Collection of Informatio

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Information we may collect includes (but is not limited to):

• Personal data provided during sign-up or registration such as name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address.

• Sensitive personal data (collected with your consent) such as bank account, credit/debit card details, or biometric data (e.g., facial or physiological information) to enable certain features on the Platform.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This data may be compiled and analysed on an aggregated basis. We also collect information related to your transactions on our Platform and through our third-party business partners. When a third-party business partner collects your personal data directly, you are governed by their privacy policies. We shall not be responsible for the privacy practices or content of such third-party policies, and we recommend reviewing them before sharing your information. If you receive an email or call from anyone claiming to represent Suman Laboratories asking for personal data such as debit/credit card PINs, banking passwords, or similar details, do not provide such information. Report any such incident immediately to the appropriate law enforcement agency.

2. Use of Information

We use your personal data to provide and improve our services, including:

• Fulfilling product/service requests.

• Assisting sellers and business partners in handling and fulfilling orders.

• Enhancing your customer experience.

• Resolving disputes and troubleshooting issues.

• Informing you about offers, products, services, and updates.

• Customising your user experience.

• Detecting and preventing fraud or other criminal activity.

• Conducting marketing research, analysis, and surveys.

To the extent we use your data for marketing purposes, you will have the option to opt out of such communications.

Please note that refusal to provide certain permissions may affect access to specific products or services.

3. Sharing of Information

We may share your personal data internally within our group entities, affiliates, and corporate partners to provide you access to services and products. These entities may market to you as a result of such sharing unless you explicitly opt out.

We may also disclose data to:

• Third parties, including sellers, logistics partners, payment service providers, and marketing or technology partners, for the purpose of service fulfilment.

• Government agencies or law enforcement authorities, when required by law or in good faith belief that such disclosure is necessary for compliance with legal obligations or for protection against fraud or misuse.

We may also disclose information if necessary to:

• Enforce our Terms of Use or this Privacy Policy,

• Respond to claims that content violates the rights of a third party, or

• Protect the rights, property, or safety of users or the general public.

4. Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss, or misuse. While we use secure servers and adhere to strict data protection guidelines, please note that transmission of information over the internet is not completely secure. By using the Platform, you acknowledge and accept the inherent risks of data transmission. You are responsible for maintaining the confidentiality of your login credentials.

5. Data Retention and Deletion

You can delete your account anytime by visiting your Profile Settings on the Platform. This will result in the loss of all associated information.

Alternatively, you may contact us using the details below to assist with data deletion. However, if there are pending grievances, claims, or transactions, deletion may be delayed or refused until resolution.

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by law. Certain anonymised data may be retained for analytical and research purposes.

6. Your Rights

You may access, rectify, or update your personal data directly through your account or by contacting us.

7. Consent

By visiting our Platform or providing your information, you consent to the collection, use, and processing of your data as per this Privacy Policy.  If you provide data about others, you confirm you have the authority to do so and permit us to use it in accordance with this Policy. You also consent to being contacted via SMS, email, calls, or instant messaging by Suman Laboratories and its affiliates for purposes mentioned herein. You can withdraw your consent anytime by writing to our Grievance Officer (details below) with the subject line “Withdrawal of consent for processing personal data.” Please note that withdrawal of consent will not be retrospective and may limit access to certain services.

8. Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices. Please check this page from time to time for updates. Significant changes may be communicated to you as required by applicable laws.

9. Grievance Officer

Name of Officer: Arun Dixit

Designation: 

Company Name: Suman Laboratories

Address: 49, GROUND FLOOR, AINARAPPA NILAYA VEERANNA LAYOUT VINOBHANAGAR 2ND CROSS 5TH STAGE ,Shimoga ,India

Email: ArunDixit@zohomail.in

Phone: 8310606897

Timings: Monday – Friday (9:00 AM – 6:00 PM)